Six quick questions, an honest answer either way. No email required to see your result.
1. Does the same task eat significant time every week, and it isn't getting easier?
2. Do leads or customers occasionally fall through the cracks?
3. Is your growth capped by your own personal bandwidth?
4. Are you paying for software (a CRM, scheduling app, etc.) you don't fully use?
5. Does this problem come up often enough (several times a week) to be worth fixing now?
6. If you asked three people on your team to describe this process, would they describe it the same way?